Returns and Refund
Flowers Say it All offers a comprehensive Returns, Refunds & Complaints policy, ensuring fresh, high-quality flower deliveries with satisfaction guaranteed for local London customers.
Customer Care | Flowers Say it All
Returns, Refunds & Complaints
Our Commitment to Your Satisfaction
At Flowers Say it All, we take immense pride in delivering the freshest and most beautiful blooms to our valued customers. As a trusted local London florist serving both households and businesses, your satisfaction is our top priority.
We guarantee the freshness of our flowers from the moment they leave our shop until they brighten your space. If, for any reason, you receive flowers that do not meet our high standards, please let us know within our designated freshness window.
In the unlikely event that your flowers arrive damaged, our Damaged-On-Arrival policy ensures that you are promptly taken care of. We understand the disappointment of receiving less than perfect blooms and are here to make it right.
Our Fresh Flowers Guarantee ensures that your arrangements remain vibrant and long-lasting. Typically, our flowers stay fresh for up to seven days, depending on the type of flowers and care provided. Should you experience any issues within this period, we offer a full refund or a replacement bouquet to restore your confidence in our services.
To request a refund or replacement, please contact our customer service team with your order details and a description of the issue. We aim to respond promptly and resolve your concerns to your utmost satisfaction.
If you have any complaints, we encourage you to share your experience with us so we can address it effectively. Our dedicated team is committed to listening to your feedback and making necessary improvements to enhance our services.
At Flowers Say it All, we value every customer and strive to provide exceptional floral arrangements that exceed expectations. Whether you're a household looking to brighten your home or a business aiming to create a welcoming environment, our expert florists are here to assist you.
Your trust is important to us, and we are continuously working to maintain the highest standards in quality and service. Thank you for choosing Flowers Say it All as your preferred London florist.
